Goldex Casino Withdrawals

Q: How can I complain about a withdrawal?

Email support@goldexcasino.com and describe the problem with your withdrawal request. If our support team cannot resolve the complaint directly, we will escalate it internally. Complaints must be submitted by the account holder.

Withdraw your balance.

Request a withdrawal in your Goldex account. Processing time depends on the payment method and any identity checks. Once processed, your bank or payment provider will need additional time to credit the funds.

18+. The minimum withdrawal for euro accounts is €20.

How long does a withdrawal take?

We process your request before sending funds to your bank or payment provider. If we ask for verification documents, the payout will be made only once the checks are complete.

0–24 hrs

Request processing

Depending on the payment method, we process withdrawal requests within 0 to 24 hours. Some e-wallet withdrawals take up to one day to process.

Up to 72 hrs

Identity verification

We may hold a withdrawal for up to 72 hours for identity verification.

3 banking days

Bank transfer processing

We generally process bank transfers within three banking days. The time it takes for the funds to arrive also depends on your bank.

The 24-hour period does not guarantee that the funds will have reached your account by then. Banking days apply to bank transfers, so weekends and public holidays may extend the wait.

How to request a withdrawal

Log in to your account
Log in with your email address and password and open the payments section of your account.
Choose a method and amount
Select a withdrawal method available for your account. Enter the amount and the required payment details.
Confirm your request
Confirm the withdrawal. If we need additional documents, submit them for verification.

Which withdrawal methods are available?

We support withdrawals by card, bank transfer, e-wallet and cryptocurrency. Available methods depend on your country of residence, account currency and payment provider. Select your preferred method in the payments section of your account.

Visa and Mastercard

We support card withdrawals through Visa OCT and Mastercard Payment Transfer. The card must have been issued in a supported country; business cards are excluded. Your bank may decline a payment.

Bank transfer

Withdrawals in USD are not available by bank transfer. In exceptional cases, intermediary banks may charge additional fees.

E-wallets

We also pay out through Skrill and Neteller. You need an account of your own with the payment provider. Availability may vary by country and player account.

Cryptocurrencies

We support Bitcoin, USDT and other cryptocurrencies. Enter your wallet’s receiving address. Your wallet must support the chosen cryptocurrency and, where applicable, its network. Minimum amounts may vary by cryptocurrency.

TWINT, PostFinance and Paysafecard

We cannot guarantee withdrawals through TWINT or PostFinance. You can deposit with Paysafecard, but withdrawals require another method available to your account; funds cannot be sent back to the voucher. Our support team can help with account questions.

Minimum withdrawal and payout limits

Limits for the selected payment method also apply. If your request exceeds the provider’s limit, we may split the payout into instalments. Separate withdrawal limits apply to certain bonus winnings and promotions.

Amounts depend on your account currency. We cannot guarantee withdrawals in Swiss francs. Currency conversion charges may apply to payments made in another currency.

Minimum withdrawal for euro accounts: €20
Weekly withdrawal limit: 3,000 EUR/USD or equivalent
Monthly withdrawal limit: 15,000 EUR/USD or equivalent

Verification before withdrawal

Before a withdrawal, we may verify your identity (KYC) and request proof of the source of your funds. Depending on the case, we may need ID, proof of address or documents relating to your payments and source of funds. A selfie or telephone confirmation may also be required.

Your Goldex account details must match your documents. Payments using another person’s account or card are not permitted.

Identity

Passport or identity card

Residential address

Proof of address, such as an electricity bill

Payment and source of funds

For example, a bank statement showing the source of the funds

Submit all requested documents in full and make sure they are legible. Missing information or inconsistent details may delay your withdrawal or lead to rejection.

Withdrawals after depositing or when using a bonus

Deposits must be wagered at least once before withdrawal. If several deposits were made without gameplay, this applies to the total amount deposited. Bonus funds are also subject to the wagering requirements and time limits of the relevant offer.

An active bonus must meet its wagering requirement before withdrawal. If you request a withdrawal beforehand, the bonus and any associated winnings will be forfeited.

Our Bonus Terms

Is your withdrawal delayed?

If your funds have not arrived, your request may still be processing with us or the payment may already be with the provider. Our team can help you find out the status of your withdrawal.

Missing documents

We cannot complete verification if required documents are missing. Submit the outstanding documents in full and ensure they are easy to read.

Incorrect payment details

A mismatched account-holder name, incorrect account number or wrong wallet address can prevent payment. If you notice an error, contact our team with the details of your request.

Request declined

A withdrawal may be declined because of payment details, account checks or bonus terms. Send our support team the exact error message so we can investigate the reason.

Processed, but funds have not arrived

Even after processing, your bank or payment provider may need additional time to credit the funds. If the wait significantly exceeds the expected time for your method, contact support.

Help with your request

Tell us the amount, payment method and date of your request. Include any transaction reference or error message. Do not send passwords or full card details.

[email protected]

Goldex Casino withdrawal FAQs

Can I withdraw before verification?

If we require identity verification for your withdrawal, it must be completed before we pay out. The documents needed depend on your circumstances.

Can I withdraw after depositing with Paysafecard?

Use a withdrawal method available for your account. Funds cannot be returned to your Paysafecard voucher. If you cannot use a suitable method, our support team can help.

Can I withdraw to someone else’s account?

You must use your own payment account. Payments through someone else’s account or card are not allowed. The account-holder name must match the name on your Goldex account.

Are withdrawals free?

We generally do not charge a fee for our withdrawal services. In exceptional cases, intermediary banks may charge fees for bank transfers. Currency conversion may also affect the amount you receive.

Why am I receiving my payout in several payments?

Your selected payment method may have a maximum amount per withdrawal. If your request exceeds that limit, we split the payout into instalments. Our weekly and monthly limits still apply.

Does the 24-hour processing time also apply at weekends?

Depending on the method, withdrawal processing takes 0 to 24 hours. Banking days apply to bank transfers. The time until funds are credited also depends on your bank or payment provider.

How can I complain about a withdrawal?

Email [email protected] and describe the problem with your withdrawal request. If our support team cannot resolve the complaint directly, we will escalate it internally. Complaints must be submitted by the account holder.